Technical Support Specialist

Location

Vilnius

Apply by

2021-06-19

Over the last decade, Benify has disrupted the HR tech market in our home market of Sweden and internationally with our market-leading global benefits and total rewards platform. Through our award-winning, customizable platform, employers around the world can engage their employees through effective communication, increase employee awareness and appreciation of their total reward, and enable employees to access and enroll in benefits anytime, anywhere through the Benify app or via our desktop version.  

We have more than 2 million users worldwide and we are rapidly growing globally. Therefore we are now looking for new talent to our Technical support team. Do you have a big interest in tech, a client focus mindset, and an urge to always develop yourself and your work? Then the position as a Technical support might be the right challenge for you! 
 
In your role as Technical Support Specialist  you will have the opportunity to work with problem solving in a technically challenging platform with the use of your existing tech know how and to further excel your skills.  

You will be part of a Technical Support team that is responsible for managing the incident backlog. The work consists of taking care of incoming issues, i.e. receiving, classifying, troubleshooting and analyzing if this is something that can be fixed by support, or if it has to be forwarded to development. You will be in frequent contact with colleagues in other departments, both customer facing colleagues and developers, and will lead the discussion on incident resolution 

You like to work with troubleshooting and problem solving in a wide variety of technical areas from integrations (file- and API integrations), SSO authentication issues, SQL databases, to issues found in Java- and JSP code  

As an Technical Support, you will: 

  • Have the responsibility to take care of the incoming incidents 
  • Work with day to day maintenance issues that our existing clients experience 
  • Collaborate with our client development teams to prioritize and resolving complex bugs and issues in a configuration layer across platform.  
  • Being a bridge between client facing organization and Tech department.
  • Monitor the flow of existing bugs to work proactively with quality improvements 
  • Work with incidents as issues in Kanban boards in Jira/Atlassian 

Sounds interesting? Continue to read and find out what we at Benify offers you! 
At Benify, you get the opportunity to work in an organization where everyone contributes to our success; where everyone helps each other out and has fun while doing it. We know that it is our employees who make Benify successful and that helps us evolve. We not only welcome your ideas, we encourage them. Your development is up to you - your own initiatives, goals, and curiosity are the keys to just how far can you go with Benify. We work with great passion and succeed together! 

Do we have you on the hook yet? Good! Here´s what we are looking for in our next Technical Support Specialist: 
We see that you have a few years of work experience and are looking for a role that offers development and responsibility. With us, you will be able to develop and grow in your role if you show the will for it. 

We also see that you have: 

  • Education in computer and systems science or software development studies. 
  • Experience of system integrations with APIs like REST, JSON and SOAP. 
  • Software development skills. Experience with JavaJSP and EL expressions. SQL is also of an advantage.   
  • At least 2-3 years of relevant work experience 
  • Experience of working with client support and maintenance.  
  • Fast learner eager to get a grip on a technically challenging platform.  
  • Fluent knowledge in English, both orally and in writing. Additional language skills, preferably Swedish or other Nordic language, is an advantage  

To succeed in the role, you need to have a solution-oriented attitude, be able to lead yourself and take responsibility, the ability to prioritize the right things and a strong quality awareness. You solve customers' problems in a structured way with the help of your analytical ability. You are also positive and always put the customer in focus. You have a great drive of your own and enjoy constantly helping to improve. At Benify, we roll up our sleeves when the pressure increases and in order for you to feel comfortable with us, we believe that you feel the same. We think you are a person that likes the challenge to work with a technically complex platform and have development close to your heart but want to work in an environment closer to the clients.   

Practical information 
Start: As soon as we find the right fit 
Extent: Full-time, 100% 
Location: Vilnius, Lithuania 

Does the position as Technical Support sound interesting? Selections are ongoing and the position may be filled before the last application day. Don’t delay -  apply today!  

Do you have questions about the role or want to find out what it’s like to work at Benify? Contact mantas.dabkevicius@benify.com (Country Manager) 

At Benify, we are committed to providing a safe and secure recruitment process. As a result of COVID-19, this year, we have further digitalized much of our recruitment processes. To ensure the safety and security of all candidates, we now offer candidates a digital recruitment process. We also now provide all new hires a digital introduction combined with on-site days at the office, where we, of course, follow recommendations. 

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