German Speaking Client Success Manager

Location

Vilnius

Apply by

2021-08-13

At Benify we are passionate about helping our customers attract, reward, and strengthen the relationship with their employees. Since 2004, as a fast-growing HR-tech company, we have revolutionized the industry and the way to work with benefits and communications for their employees. Through our tailor-made portal, employers around the world can, among other things, offer better communication with their employees, better benefits offerings, and onboard new employees in a more efficient and digital way. With us, you get the chance to influence not only an organization's internal work but also the well-being of its employees and the relationship with their employer.

We are seeing a very rapid growth in our multinational client base across the main global regions and we need to strengthen our team with a committed and highly motivated Client Success Manager. Could it be you that we are looking for? Continue to read and find out more!

Your role as Client Success Manager
In the role of Client Success Manager International, the main task is to support our Key Account Managers who are responsible for nurturing our long-term customer relationships. You’ll be responsible for driving improvements in the segment for our international customers, where you independently will own the processes. There are mainly tasks of technical nature, where a proactive mindset is the key to maintaining and increase the value for the customer. The position includes a wide range of client errands, that vary in scope and complexity. You act as the spider in the web with a strong focus on problem-solving and ensure that all errands end up in the right place. At the same time, you will ensure that our customers receive quick feedback.

Examples of tasks:

  • Work with internal and external stakeholders and maintain outstanding relationships and promote advocacy
  • Hold, attend and participate in client meetings and calls as required
  • Be well versed in Benify solution features ensuring product value can be described, and hold product demonstrations
  • Work operationally in our systems with deliveries
  • Complete any allocated actions on the action log
  • Daily communication with both customers and colleagues internally within Benify

Sounds interesting? Continue to read and find out what we at Benify offer you!
At Benify, you get the opportunity to work in an organization where everyone contributes to our success; where everyone helps each other out and has fun while doing it. We know that it is our employees who make Benify successful and that helps us evolve. We not only welcome your ideas, we encourage them. Your development is up to you - your own initiatives, goals, and curiosity are the keys to just how far can you go with Benify. We work with great passion and succeed together!

Since we work with employee benefits, naturally, incentives and perks are a big part of working at Benify. Among the many perks of joining Benify, you will receive a yearly allowance to use for fitness, dental and/or medical care, and flexible working hours. You will also experience our innovation days and yearly conferences.

Do we have you on the hook yet? Good! Here´s what we are looking for in our next Client Success Manager
As a person, we are happy to see that you have a strong drive and interest in establishing new solutions with our customers and thrive in a role that includes a great focus on details and the urge to drive projects forward. It is an advantage that you have worked in an independent role before and owned the processes you have been working with.

We also see that you, who are applying, have:

  • A few years' work experience, preferably from a coordinating and business-related role, as well as a technical interest and thinks it's fun with challenges
  • Good language skills in German and English, both orally and written
  • Experience of customer contact and customer service
  • A university degree in technology or another relevant field
  • Previous experience of working in systems are meritorious

To succeed in the role, you need to be driven and quality-conscious in your work. We are looking for you, who have a good analytical ability and enjoy working with problem-solving. In your work, you are unpretentious and pragmatic and have a distinct customer focus. We see that you possess a good ability to work together with other people and loves the contact with customers. It is crucial that you are structured and know how to prioritize correctly in order to succeed in the role of Client Success Manager.

Practical information
Language: German, and English 
Start: As soon as we find the right fit
Extent: Full-time, 100%
Location: Vilnius

Does the position as Client Success Manager sound interesting? Selections are ongoing and the position may be filled before the last application day. Don’t delay -  apply today!

Do you have questions about the role or want to find out what it’s like to work at Benify? Contact mantas.dabkevicius@benify.com (Country Manager Lithuania)

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