Client Success Manager - UK

As an employee at Benify it is expected of you to always stand up for and live by our core values;
Exceed Expectations, Show Love & Think Ahead!

How you fit it:
In the role of Client Success Manager International, you will own the operational day to day running of our clients.

The role involves a wide range of client facing work, that varies both in scope and complexity. Acting as the spider in the web with a strong focus on problem solving, the Client Success Manager will ensure that all errands end up in the right place and clients are regularly updated and communicated with. You will be responsible for answering client queries via email and telephone, tracking and progressing client requests, scoping change and acting as a point of escalation for any incidents. You will work closely with Key Account Managers who are responsible for nurturing our long-term client relationships, and a broad international network of Benify stakeholders. 

 As Client Success Manager you will:

• Work with our international and multinational clients
• Attend and participate in client meetings and calls as required
• Communicate daily with both clients, and colleagues internally within Benify
• Have operational management of our systems and with the technical delivery teams
• Maintain outstanding relationships and promote advocacy
• Action client service questions and scoping client change requests
• Complete any allocated actions on the action log, and track progress
• Be well versed in Benify’s solution features ensuring product value can be described, and hold product demonstrations

Qualifications & Requirements 

• Experience of direct client facing contact and service work
• A university degree in technology, HR, or equivalent in a relevant field
• Preferably some years of work experience, in a coordination, service management or customer support background
• Interest in technology and business services. Previous experience of working in systems is useful but not mandatory
• You are fluent in English. Any additional languages (Dutch or German) is a bonus

To succeed in the role, you will need to be driven and quality-conscious in your work. We are looking for individuals with strong analytical ability who enjoy problem solving. You will need to be unpretentious and pragmatic, with a consistent a customer focus.

Passion for working with people and getting things done is key. It is crucial that you are organised and structured – your time management and ability to prioritise will be vital to succeed in the role of Client Success Manager. An independent mindset is important – with the ability to plan and be self-motivated; a good investigative curiosity which will help you thrive in this fast paced environment.

GOALS

• Focus on making clients happy with our services
• Maintaining client retention, as happy clients will stay with Benify and renew their contracts
• Demonstrate commercial awareness
• Help drive client growth
  

Reporting: Head of Client Success - International

Location: London, UK (we offer hybrid working)

Sound interesting? This is what we can offer you!   

At Benify, you get the opportunity to work with our award-winning  Global HR software-solution and work for an organisation where everyone contributes to our success, helps each other out, and has fun while doing it. Benify has over 1,500 clients with more than 2 million users in 79 different countries with a 98% retention rate - and we have our talented employees to thank for that.     

At Benify, we want everyone to find success and have the opportunity to evolve - we not only welcome our employees' ideas, we encourage them. As an employee here, your development within the organization is up to you. Your initiative, goals, and curiosity are key to your development and growth at Benify. We are a rapidly evolving business and want you to feel comfortable working in a changing environment.  

Ready for your next challenge? Apply with your LinkedIn profile or by attaching your CV. If you have any questions about the position or what it’s like to work at Benify, contact julia.shand@benify.com (Head of Client Success - International) or selina.liaw@benify.com (Talent Acquisition Consultant)