Benify is an international HR tech company that provides a market-leading global benefit and total rewards platform. With over 550 Benifyers in 6 countries, we're driving success with over 1500 customers and approximately three million users around the world 🌍. We empower people to be the best they can be while fostering a sustainable and engaging work culture where employees feel engaged and included "Because People Matter" 💙.

Responsibilities

As an Experienced Customer Service Representative, you’ll play a pivotal role in delivering exceptional support and driving continuous improvement within our team. Your ability to identify synergies, see the bigger picture, and take initiative will ensure that we exceed expectations for both our clients and suppliers 🎯.

Your tasks will include:

• Responding to client and supplier inquiries via phone, chat, and email with professionalism and efficiency.
• Taking ownership of complex cases, analyzing patterns in issues, and proposing solutions to enhance the customer journey.
• Leading or participating in customer service improvement projects, such as managing backlogs or streamlining processes.
• Sending targeted communication or mass updates to clients when necessary.
• Stepping in to oversee operations and support the team in the absence of the Customer Service Manager.
• Sharing insights, mentoring colleagues, and fostering a collaborative and high-performing team environment.

Personal attributes

To excel in this role, you’re initiative-taking, collaborative, and thrive on solving challenges with a proactive and customer-focused approach. Your problem-solving skills, combined with a strategic mindset, enable you to identify synergies in customer cases, implement meaningful improvements, and see the bigger picture to benefit both clients and the organization. Highly organized and detail-oriented, you excel at managing multiple priorities while consistently delivering exceptional customer service. Your ability to work seamlessly with others and stay focused on achieving results ensures positive outcomes, even in complex situations.

We are looking for someone with:

• Minimum 2-3 years of experience in customer service, preferably with demonstrated project ownership.
• Proven experience in improving customer processes, managing backlogs, or taking additional responsibilities like mass communication to clients.
• Fluency in Swedish and English, both written and spoken

It's a bonus if you also have experience with case management systems (e.g., Salesforce, Jira).

Perks of being a Benifyer

At Benify, you’ll join a dynamic organization where every employee contributes to our success. We believe in supporting each other, celebrating achievements, and enjoying the journey together. Your development is in your hands—your initiative, curiosity, and drive will open the door to endless opportunities. As experts in employee benefits, we offer a fantastic package, including:

• Access to our award-winning benefits platform.
• Generous health and wellness contributions.
• Participation in company innovation days.

On top of this, you’ll quickly feel at home in our supportive and collaborative workplace culture.

Practical information

• Start date: As soon as we find the right match, preferably in February
• Extent: Full-time (100%)
• Contract type: Permanent, with 6 months probation
• Location: Apelbergsgatan 33A, Stockholm
• Work model: Fully office-based.

--
Apply by submitting your CV and/or your LinkedIn profile using the application form below. We screen applications continuously and may hire someone before the last application date. Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you apply.