Benify is an international HR tech company that provides a market-leading global benefit and total rewards platform. With over 550 Benifyers in 6 countries, we're driving success with over 1500 customers and approximately three million users around the world 🌍. We empower people to be the best they can be while fostering a sustainable and engaging work culture where employees feel engaged and included "Because People Matter" 💙.

About the role

As a Key Account Manager, [German speaking], you’ll be the go-to person for a portfolio of international clients. This role is highly client-focused, balancing technical requests, ongoing tasks, and strategic planning. Your day will involve managing client-driven activities such as resolving technical issues, conducting business reviews, and presenting our product portfolio. Working as a CSM on larger accounts and hybrid KAM on smaller local accounts, you will work closely with technical teams to address system-related needs while also handling contract renewals, upsells, and strategic planning to drive client growth. This position combines operational problem-solving with a commercial focus, making it both dynamic and impactful.

You will for instance:

• Manage a portfolio of enterprise accounts, ensuring smooth transitions to business-as-usual (BAU) and timely resolution of client queries.
• Act as the main client contact, providing reports, updates, and resolving issues efficiently in collaboration with internal teams.
• Build long-term client relationships, conduct regular reviews , drive upselling and growth opportunities.
• Handle complex client requests, ensure progress tracking, and maintain alignment with client needs and expectations.
• Maximize client satisfaction through feedback, process improvements, and tools like NPS while maintaining retention and contract renewals.
• Oversee client commercials, ensuring accurate invoicing, alignment with terms, and driving individual performance goals and OKRs.

Who we are looking for

We are looking for an individual who excels at building strong, lasting relationships with clients and is deeply client-focused, always prioritizing their needs and success. The ideal candidate has sharp business acumen, understanding how to identify opportunities for growth and drive impactful results. They are highly communicative, able to present ideas clearly, collaborate with internal teams, and maintain open dialogue with clients. Strong organizational skills are a must, as this role involves managing multiple accounts, balancing technical and strategic tasks.

To be successful in this role, we expect you to bring the following:

• 1-2 years of experience working in direct client relationship roles like Account Management, Client Management or Client Success, Service management, or Customer support
• Strong communications skills both written and verbal in English and German
• Strong interest in technology and business services
• Great customer relationship management
• Self-starter and able to work efficiently under pressure

It's a plus if you have:

• Background in Technology, Saas – benefits or HR software
• Prior experience with systems [ e.g JIRA, salesforce]
• Experience in dealing with contracts and contract renewals, proven experience in upsell and commercial discussions

Join a dynamic and innovative SaaS company dedicated to helping employers improve their relationships with employees worldwide. As a Benifyer, you'll enjoy a forward-thinking culture that encourages personal and professional growth. We offer an entrepreneurial environment that values creativity and new ideas, with a commitment to diversity and inclusion. With a nearly gender-balanced team, we prioritize creating a supportive workplace where everyone can thrive.

Location: Hybrid from our office in Vilnius

Start Date: ASAP

Extent: Temporary until October 2026

Salary: Up to 3100 euros monthly before tax [depending on experience]

We look forward to reading your application!

Interested, but not right now? Register your interest here and be notified when we are hiring: https://career.benify.com/connect

At Benify, we are committed to equal opportunities and celebrating diversity. We value every individual, regardless of race, religion, gender, sexual orientation, age, disability, or other characteristics, fostering a workplace where everyone feels respected and valued. By embracing diverse perspectives, we drive innovation and exceed expectations together. We’re proud to be an inclusive employer, celebrating the unique contributions of everyone.
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